Mentoring
Training is of no use unless trainees finish the event with greater skills than with which they started. Whilst academic education and training to examination level certainly has a purpose, training starts in the workplace.
If your organisation needs to develop skills in service management, planning or in process design and management, then we can provide a mentoring service to ensure that:
- Skills are developed
- Skills are used
- Skills are appropriate for the environment in which they are to be used.
For example: if there is seen to be a need to develop capabilities in project estimating and planning, there are two main options (which could be combined) other than attending a standard training course.
- Delegates can attend a one or two day training event. The event would cover the theory, as usual, but they would also be briefed beforehand to bring real project documentation from real (and preferably, completed) projects. The theory could then be applied in a controlled environment to the organisation's own documentation and processes and could be tested and demonstrated against real-world projects
- Alternatively (or as well) our consultant could visit your site to work with your project manager(s) and tailor a method for estimating and planning whilst working in your environment. We would also tailor and deliver simple tools to enable your project managers to continue to work to the same standards after the completion of the assignment.
The same approach could be used to fill skills gaps and to improve processes in other areas, such as Problem Management or Service Level Management.
Training
We can provide experienced, highly skilled and fully accredited trainers to deliver training courses in many areas. The principal consultant, Derek Thornley, holds accreditaions from the APMG, the ISEB and Exin to deliver the following ITIL® courses:
- Foundation version 2 and version 3
- Foundation Bridge
- Manager's Bridge
- All version 3 Intermediate Lifecycles: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement
- All version 3 Intermediate Capabilities: Service Offerings & Agreement, Planning, Protection & Optimisation, Release Control & Validation and Operational Support & Analysis
- Version 3 Managing Across the Lifecycle
- Version 2 Practitioners: Availability Management, Capacity Management, Change Management, Configuration Management, Financial Management for IT Services, IT Service Continuity Management, Problem Management, Release Management, Service Desk and Incident Management and Service Level Management
 He also is accredited to deliver training leading to the ISEB Certificate in IS Consultancy Skills and delivers training in Software Project Estimating (using FPA II and CoCoMo variants) and in workshop facilitation.
Our colleagues are also accredited to deliver training leading to the current PRINCE2TM Project Management qualifications, ISEB Business Systems Development qualifications and many others.
ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdon and in other countries.
PRINCE2TM is a Registered Trade Mark of the Office of Government Commerce in the United Kingdon and in other countries.
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